Refund Policy

This policy explains when you get your money back for Brainer Plus, how to ask for it, and how long it takes. It is part of our Terms of Service and uses the same defined terms. Nothing here limits your statutory rights.

1. Brainer itself is free

1.1 The Brainer application is free to download and use on your own device, for as long as you like. There is nothing to pay and therefore nothing to refund.

1.2 We charge for Brainer Plus, a subscription that unlocks shared spaces, so that several people can work in the same boards and brainstorms. Everything below is about that subscription.

2. Your right to cancel — 14 days

2.1 If you are a consumer in the European Union, you may withdraw from the subscription within 14 days of entering into it, without giving any reason (§ 355 BGB, Art. 9 Directive 2011/83/EU). Tell us within those 14 days and you get the full amount back.

2.2 One exception, and we will always say so before you pay. Brainer Plus unlocks the moment the payment goes through. Where you ask us to start immediately and confirm that you lose your right of withdrawal by doing so, that right ends once the service has been fully provided (§ 356 (4) BGB). If you have used shared spaces during those days, we may keep a proportionate share for the period you used.

2.3 A plain email is enough. There is no form to fill in and no reason to give.

3. Beyond the 14 days

3.1 If Brainer does not do what we said it does, write to us. We would rather return your money than keep it for something that did not work. This is a promise we make, not a right you have to argue for — but it is also not a licence to use a year and ask for all of it back.

3.2 Something went wrong on our side. If the sync service was unavailable for a prolonged period, or a fault of ours cost you access to shared spaces, write to us and we will refund the affected period without being asked twice.

3.3 Paid twice, or paid by mistake. A duplicate charge, a subscription you meant to cancel and did not, a renewal you did not notice — tell us and you get it back. We do not keep money that was taken by accident.

3.4 We do not refund a period you used in full and were happy with, nor do we refund because a feature you hoped for is not there yet. What Brainer does today is what you are buying; the roadmap is a plan, not a promise.

4. Cancelling your subscription

4.1 You can cancel at any time. Cancelling stops the next payment; it does not refund the period you are in. Brainer Plus keeps working until the end of the period you paid for, and then the Account continues as a free one.

4.2 Cancelling the subscription does not delete your Account or your Content. Shared spaces become read-only once Plus ends — nothing in them is deleted, and you keep your own copy on your device either way. Deleting your Account is a separate step, described in our Privacy Policy.

4.3 To cancel, write to info@brainerapp.de from the address on the Account, or use the link in the receipt our payment provider sent you.

5. How to ask

5.1 Email info@brainerapp.de from the address on the Account. Tell us what happened; the order number from your receipt helps but is not required.

5.2 We answer within 5 business days. Brainer is run by one person in Germany, so it may be a day or two rather than an hour — but you will get an answer from a person, not a ticket system.

5.3 Once a refund is approved it is issued to the original payment method. How quickly it appears depends on your bank or card issuer, typically 5 to 10 business days. We cannot speed that part up.

5.4 Refunds are made in the currency you paid in. If your bank converted the amount, the sum returned may differ slightly because the exchange rate moved; that difference is your bank's, not ours, and we cannot compensate for it.

6. Who takes the payment

6.1 Payments are processed by Paddle.com Market Ltd, Judd House, 18–29 Mora Street, London EC1V 8BT, United Kingdom, as the Merchant of Record. Paddle is the seller on the receipt and handles payment, invoicing and tax.

6.2 In practice this means a refund is paid out by Paddle. Write to us and we arrange it; you may also contact Paddle directly at paddle.net using the order number from your receipt. Either way works, and neither costs you anything.

6.3 Paddle's own buyer terms apply to the transaction alongside this policy. Where they grant you more than we do, they win.

7. Changes

7.1 We may change this policy for future purchases. The version in force when you paid is the one that applies to that payment, and it is the version shown above.

7.2 Questions about any of this go to info@brainerapp.de. If you are unsure whether something is covered, ask — the answer is more often yes than no.